FAQs

At TRILITY Training Services, we strive to be more than your typical training provider. Our aim is to be the industry’s long-term training provider delivering the highest standards of water sector training.

Our courses are developed in accordance with the National Water Training package and delivered to the 2025 Standards for Registered Training Organisations (RTOs). Our philosophy of working in true partnership with our clients and students ensures they can confidently elevate and exceed the standards of compliance on a sustainable, ongoing basis.

We fundamentally believe that our expertise enhances our clients and students’ ability to deliver safe, reliable water to the communities in which they serve.

With over 30 years’ experience, TRILITY is trusted and respected in the water management industry. Our trainers have worked across water infrastructure from project and asset commissioning through preventative maintenance, fault finding, and daily water operations.

Our people understand the unique challenges of remote areas and the complexities of urban and edge-of-urban safe water delivery. We teach with practical experience and industry-relevant scenarios.

TRILITY offers the following Nationally Recognised Training (NRT) Certificate courses in Water Industry Operations: 

• NWP20122 Certificate II in Water Industry Operations
• NPW30222 Certificate III in Water Industry Operations
• NWP40120 Certificate IV in Water Industry Operations
• NWPTRT007 Monitor and operate liquefied chlorine gas disinfection processes

And specialised (non-NRT) courses in:

• Chlorine Systems Maintenance Training
• Monitor and Operate Hypochlorite Disinfection Processes
• Monitor and Operate Liquefied Chlorine Gas Disinfection Processes:

TRILITY offer a range of delivery options including face-to-face at a TRILITY training centres, face-to-face at your workplace, online self-paced, and a blended delivery model.

Face to face delivery:

The face-to-face delivery consists of classroom-based learning, self-study, on the job learning and assessment, and one-on-one support (as required). The classroom sessions are held over approximately 21–23 days depending on electives and include interactive learning and simulated assessments. Students also complete on-the-job learning, gaining real industry experience while being assessed in their workplace. TRILITY ensures each workplace is suitable and maintains agreements with employers. Students are also expected to dedicate time each week to self-study and can access additional individual trainer support to clarify content and assessment requirements as required.

For training conducted on site, we would suggest clustering units together so that a full week of training can be completed, to minimise travel and accommodation costs.

Self-paced (online) delivery:

This course is also offered through a flexible self-paced online format, allowing learners to study at their own convenience. Learning is supported by interactive digital resources, workplace-based assessments, and regular contact with experienced trainers and assessors. Learners are expected to participate in monthly online catch-up sessions (via Zoom or Microsoft Teams) to discuss progress, ask questions, and receive guidance on upcoming activities. These sessions help ensure learners stay supported and on track throughout their training. Workplace-based assessments are conducted with the support of TRILITY trainers & assessors/workplace supervisors to ensure each learner gains valuable real-world experience and meets all course requirements.

Blended delivery (self-paced theory + practical assessments):

This blended delivery model combines the flexibility of online self-paced learning with the benefit of practical, hands-on assessments conducted either at TRILITY premises or at your facility. Learners complete the theoretical components of the course online at their own pace, supported by interactive learning materials and regular contact with experienced trainers and assessors.

Once learners have completed the required theory, they will participate in scheduled practical assessment sessions. These sessions are conducted in a simulated or real workplace environment to apply and demonstrate the skills and knowledge gained during the online study. Practical assessments can be arranged at TRILITY’s training premises or, where suitable, at the learner’s own workplace or client facility.

Throughout the program, learners have access to one-on-one trainer support as needed and are encouraged to attend optional online check-in sessions to discuss progress, clarify assessment requirements, and stay engaged in their learning journey. This model offers the ideal balance of flexibility and practical experience, ensuring learners are well-prepared for workplace application.

Our training courses are available to you if you:

• Are over the age of 18
• Are currently employed within the water industry
• Complete a Language, Literacy, Numeracy and Digital Literacy (LLND) assessment to demonstrate that you have the required level of LLN skills required by the course. 
  • The LLND test will be conducted via LLN robot, and you must receive a satisfactory result before enrolling in the course.  The LLND test assists TRILITY to assess whether or not your LLND skills are at a level suited to the course requirements. It also assists our trainers to prepare individual learning plans for each successful applicant where skill weaknesses are identified.
  • If you do not meet the minimum LLND level, or TRILITY is unable to provide sufficient and appropriate additional support that you may require, your enrolment application will be rejected and you will be referred to appropriate external services or courses and advised that that you may reapply in the future if you have improved your language, literacy, numeracy and digital literacy to the required level.
• MSMWHS216 Operate breathing apparatus is a pre-requisite for the elective unit of competency NWPTRT007 Monitor and operate liquefied chlorine gas disinfection processes.

• Footwear and clothing: Learners must wear appropriate safety clothing and equipment when undertaking workplace or practical tasks. This may include a safety helmet, protective footwear, high-visibility clothing, and other personal protective equipment as required by workplace safety procedures.
• Physical requirements: This qualification involves hands-on practical activities and may require regular manual effort. Learners should have a reasonable level of fitness, be able to work in various weather conditions, and follow all safety requirements, including the correct use of personal protective equipment. Learners must not participate in training or assessment if affected by fatigue, drugs, alcohol, or medication that may impair performance.
• Conditions of work: Training and assessment activities may be conducted in real or simulated workplace environments, which can include outdoor settings, confined spaces, and conditions involving dust, noise, or uneven surfaces.
• Technology requirements: It is imperative that you have internet access and basic computer skills (e.g. Word, email, file management), and the ability to use TRILITY’s Learning Management System and other electronic media.
• Additionally, if you are seeking to access government funding, you will need to meet eligibility requirements and have an employer willing to support you via a registered traineeship. 

TRILITY offers courses as a public program with starting dates negotiated with different corporate clients. The sequence of delivery is as outlined in the delivery and assessment schedule, with core units delivered, followed by more foundational units, before more complex units are attempted. This schedule, however, can be negotiated, but in either case, the students will be allowed to undertake complex monitoring and troubleshooting units once they complete foundational and WHS risk management and diagnostic skills units.

TRILITY trainers are industry professionals who have worked in the Water Industry for many years. To view the details of our trainers, please visit our Team page.

Please click here to read our Workplace supervisor quick reference FAQs document